Telegram Whatsapp Icon-support1 Instagram
Login/SignUp

I. General rules

1. Introduction

1.1. These Betting Rules govern the use of the sportsbook. Operators have to make sure that when placing a bet with the sportsbook, the End User is therefore agreeing that the End User has read, understood and will be adhering to these Betting Rules at any time applicable to sportsbook platform. The Betting Rules consist of the following sections:

1.1.1. General rules;

1.1.2. Sports related rules;

1.1.3. Esports related rules;

1.1.4. Betby esports related rules.

1.2. The use of the sportsbook is at all times subject to the regulations imposed by the law applicable to the operations of the Operator and authority supervising the operations of the Operator and or the sportsbook.

1.3. Sportsbook reserves the right to make changes to the site, betting limits, payout limits and offerings without prior notice.

1.4. These Betting rules may be updated, amended, edited and supplemented at any time without prior notice.

1.5. Any reference in these Betting Rules to words/objects that appear in singular also applies to plural. References to gender are non-binding and to be treated for information purposes only. The purpose of these Betting rules is processing and redemption, if any, of the bets fairly, honestly and in accordance with these terms.

2. Definitions

2.1. Sportsbook– means an online platform and all connected to such platform (including but not limited to source code, object code, technologies, software and tools, executable applications, libraries, subroutines, widgets, plugins and other material needed among other) for the provision of sportsbook services.

2.2. End User - an individual who uses services of the sportsbook via Website and who has agreed to the Betting Rules.

2.3. Bet – risk-based agreement concluded between the End User and the Operator on the outcome of an Event, market or set of the mentioned which involves placement by the End User of a Stake, the Bet resulting in a Winning based on the Odds or a loss of the Stake, the Operator’s decision being subject to sportsbook and these Betting Rules. Bets are made on terms previously proposed by the Sportsbook.

2.4. Stake - the amount of money transferred by the End User to the Operator via Sportsbook platform and which is the main condition for participation in a Bet in accordance with these Rules.

2.5. The outcome - means the result of an event or a market on which the Stake was placed by the End User via Sportsbook.

2.6. Market – an in-play event on which an End User may place a Stake via Sportsbook.

2.7. Event – a sports, esports, virtual sports, political, entertainment or other event taking place in a real time on which the Operator is offering Odds via sportsbook.

2.8. Odds — the coefficient as determined by the sportsbook for the outcome of an Event expressed in a numeric value.

2.9. Winnings – amount of money won by the End User as a result of a Bet in case the End User predicted the outcome of an Event or Market correctly.

2.10. Operator - legal entity engaged in B2C (business to End User) betting activities in accordance with the licensing and legislative requirements of the country of operation and providing betting services via its operated Website.

3. General rules

3.1. No one being under the age or under minimal gambling age limit according to the applicable law in the country of End User is permitted to use services of the sportsbook and respectively to open an End User account and place a Stake on a Bet.

3.2. In the event of a discrepancies between the English language version of these Betting rules and any other language version, the English language version will prevail.

3.3. Once a Bet is accepted by the sportsbook, it cannot be reversed. The sportsbook shall not be responsible for any missing or duplicate Stakes made by an End User. The Sportsbook platform will not review any requests for alteration of Stakes accepted and Bets placed for the reason that either a Bet is missing or duplicated.

3.4. All transactions of an End User may be reviewed in the “My Bets” user interface of the respective End User of the sportsbook to make sure that all requested Bets were accepted.

3.5. Statistical data or editorial texts published on the sportsbook are for information and entertainment purposes only, and not for decision making. There are no warranties for the correctness of such information or data. The sportsbook shall not acknowledge or accept any liability whatsoever regarding any decisions taken by an End User. At all times it is the End User’s responsibility to be aware about circumstances relating to an Event or Market.

3.6. It is forbidden to use any automated systems (any kind of scanners, robots etc.) on the sportsbook. The sportsbook reserves the right to cancel any Bet which is made using automated systems of any kind.

3.7. It is forbidden to use multiple or third party accounts for the purpose of use of services offered on the sportsbook. Bets made in contrary to the terms of this clause shall be void.

3.8. Offering of the Events and Markets available on the sportsbook may change from jurisdiction to jurisdiction, as offering of the sportsbook at all times is subject to applicable law.

3.9. Sportsbook uses only reputable and legitimate data source(s) for determination of the outcome of a bet. Unless the data sources are not expressly disclosed in these betting rules, the data source(s) may be disclosed to an End User upon request.

3.10. In case of any contradictions: Market Rules take precedence over Sport Rules. Sport Rules take precedence over General Rules. In case there are no specific Market Rules or Sport Rules, General Rules apply.

3.11. An “X” included in a description of an odds or a market of these terms shall be understood as a number defined in the sportsbook offering.

4. Placing a Stake/making a Bet

4.1. All Stakes placed by an End User and all Bets accepted by the sportsbook are subject to these Betting Rules, as well as to applicable law.

4.2. For any Bet to be valid, it needs to be expressly confirmed as accepted with a respective statement in the betslip.

4.3. It shall at all times remain the exclusive discretion of a sportsbook, whether or not to accept any Bet.

4.4. Bet types:

4.4.1. Single (Ordinary) – a Bet on a separate outcome of an Event. Single Bet payout shall be equal the amount of the stake times odds.

4.4.2. Combo – a Bet on several independent outcomes of Events. To win such a Bet it is necessary that every outcome of every Event included in this Bet is predicted correctly. Incorrect prediction of any Event included in the Combo results in losing the Combo in its entirety. Combo winning is equal to the amount of the stake times total odds of the Combo.

4.4.3. System - a set of Combos, which is a complete search variants of combos of the same size from a fixed set of outcomes. It is characterized by the same stake for each express (option system) and the same number of outcomes in each express. Betting the system must specify the total number of outcomes and number of combos (system option). System winning is equal to the amount of the stake times total odds of the System.

4.4.4. A ‘Trixie’ is a combination of Bets, which includes one treble and three doubles from a selection of three Events. For the avoidance of doubt in this clause and in these Betting rules a treble means a Combo which consists of 3 (three) Events/markets and a double means a Combo which consists of 2 (two) Events/markets. Trixie winning is equal to the amount of the stake times total odds of the Trixie.

4.4.5. A ‘Patent’ is a combination of Bets, which includes one treble, three doubles and three singles from a selection of three matches. Patent winning is equal to the amount of the stake times total odds of the Patent.

4.4.6. A ‘Yankee’ is a combination of Bets, which includes one fourfold, four trebles and six doubles from a selection of four matches. For the avoidance of doubt in this clause and in these Betting rules a fourfold means a Combo which consists of 4 (four) Events/markets. Yankee winning is equal to the amount of the stake times total odds of the Yankee.

4.4.7. A ‘Canadian’ (also known as ‘Super Yankee’) is a combination of Bets, which includes one fivefold, five fourfolds, ten trebles and ten doubles from a selection of five matches. For the avoidance of doubt in this clause and these Betting rules fivefold means a Combo which consists of 5 (five) Events/markets. Canadian winning is equal to the amount of the stake times total odds of the Canadian.

4.4.8. A ‘Heinz’ is a combination of Bets, which includes one sixfold, six fivefolds, fifteen fourfolds, twenty trebles and fifteen doubles from a selection of six matches. For the avoidance of doubt in this clause and these Betting rules sixfold means a Combo which consists of 6 (six) Events/markets. Heinz winning is equal to the amount of the stake times total odds of the Heinz.

4.4.9. A ‘Super Heinz’ is a combination of Bets, which includes one sevenfold, seven sixfolds, twenty-one fivefolds, thirty-five fourfolds, thirty-five trebles and twenty-one doubles from a selection of seven matches. For the avoidance of doubt in this clause and these Betting rules sevenfold means a Combo which consists of 7 (seven) Events/markets. Super Heinz winning is equal to the amount of the stake times total odds of the Super Heinz.

4.4.10. A ‘Goliath’ is a combination of Bets, which includes one eightfold, eight sevenfolds, twenty-eight sixfolds, fifty-six fivefolds, seventy fourfolds, fifty-six trebles and twenty-eight doubles from a selection of eight matches. For the avoidance of doubt in this clause and these Betting rules eightfold means a Combo which consists of 8 (eight) Events/markets. Goliath winning is equal to the amount of the stake times total odds of the Goliath.

4.4.11. If odds consider more than 2 digits after decimal point, the payout will be rounded for second digit after decimal point.

4.4.12. “Cash out” is an individual offer initiated by sportsbook, addressed to an End User, aimed at changing one or several essential betting conditions (coefficient, event calculation time, etc.) in order to fix a new Bet and terminate the previous Bet at any current time ( further - Cash out). The offer to redeem a Bet can be both accepted and rejected by the End User. By selecting “Cash out” the End User confirms his acceptance of the new essential conditions of the Bet. Cash out rates can be offered for both pre-match and for live betting. The sportsbook reserves the right to change the offer to repurchase the Bet over time, or not to form a Bet to repurchase the bet without giving a reason.

4.4.13. "Bet Builder" a Bet on multiple Markets of the same Event, such as total, 1x2, team stats, player props and other markets marked with a Bet Builder Tab. To win such a Bet it is necessary that every outcome of every Market included in this Bet is predicted correctly. Incorrect prediction of any Market included in the Bet Builder Bet results in losing the Bet Builder Bet in its entirety. Bet Builder Bet winning is equal to the amount of the stake times total odds of the Bet Builder Bet. Bet Builder may be available in different sports which are marked with a special Bet Builder Tab in the Event.

Bet Builder Bets can also be included in a Combo/System consisting of other Bet Builder Bets or a combination of Bet Builder Bet and non-Bet Builder Bets.

Special terms of Bet Builder:

a) Bet Builder Bets may not be available for all sports and/or Events and/or Markets. Availability of Bet Builder Bets shall at all times remain at Sportsbook’s sole and exclusive discretion;

b) Availability of Bet Builder Bets is not guaranteed and Sportsbook reserves the right to terminate availability of Bet Builder Bets for any reasons at sole discretion of the Sportsbook (e.g. technical issues; sportsbetting integrity etc.);

c) Sportsbook reserves the right to amend, suspend or remove the Bet Builder feature (or any part of it) at any time;

d) Sportsbook reserves the right to reverse the settlement of a Bet Builder Bet if the Bet or a selection within the Bet is settled in error (terms of the Betting Rules related to errors apply).

f) Sportsbook reserves the right to accept or void any Bet included in the Bet Builder Bet in accordance with the terms of the Betting Rules regarding voiding Bets. In case a Bet included in the Bet Builder Bet is voided – the remaining (non-voided) Bets included in the Bet Builder stand. In case of a void Bet terms of the Betting Rules related to void Bets apply.

4.4.14. “Early Payout” is a feature that allows a bet to be settled as a winner early if a predefined condition is met within the selected event and market. Once the Early Payout condition is triggered, the bet is considered a winning bet regardless of the final result of the event. The availability of Early Payout, its terms, and the applicable markets are determined solely at the discretion of the Sportsbook and may vary by event and market.

Bets with the Early Payout feature can also be included in combo or system bets, consisting of other Early Payout bets or a combination of Early Payout and non-Early Payout bets. Early Payout may also be available for bets placed using the Bet Builder feature.

Markets eligible for the Early Payout feature are marked with a special "Early Payout" tag. The specific settlement conditions for each market are shown in a tooltip accessible by clicking the "Early Payout" tag on the event page or in the "My Bets" section.

Special terms for the use of Early Payout:

a) Early Payout is available only for specific events, markets, or types of bets at the sole discretion of the Sportsbook. The availability of Early Payout is always subject to the exclusive discretion of the Sportsbook;

b) The availability of Early Payout is not guaranteed. The Sportsbook reserves the right to remove Early Payout availability for any event, market, or bet at any time without prior notice (e.g., due to technical reasons, betting integrity, legal compliance, or other factors).

c) In the case of combo or system bets that include both Early Payout and non-Early Payout selections, only those outcomes that meet the Early Payout conditions will be settled early. The remaining parts of the combo or system bet will remain open until final settlement according to the standard Betting Rules;

d) Early Payout may also be available for markets included in a Bet Builder bet;

e) The Sportsbook reserves the right to modify, suspend, or completely remove the Early Payout feature (or any part of it) at any time without explanation;

f) In the event of an erroneous settlement of a bet via Early Payout due to technical or human error, the Sportsbook reserves the right to correct the settlement in accordance with the general Betting Rules regarding settlement errors;

g) Settlement of a bet via Early Payout is final and will not be reversed, even if the event result changes after the Early Payout condition has been triggered;

h) The Sportsbook reserves the right to reject or void bets subject to Early Payout in accordance with the general Betting Rules regarding bet acceptance and voiding. If a bet with Early Payout is voided, the general Betting Rules regarding voided bets will apply.

4.5. Market types:

4.5.1. "Match" (1X2) allows to bet on the (partial or definite) outcome of a match or event. The options are: "1" = Home team, or team listed to the left side of the offer; "X" = Draw, or the selection in the middle; "2" = Away team, or team listed to the right side of the offer.

4.5.2. "Correct Score" allows to bet on the (partial or definite) exact score of a match or Event.

4.5.3. "Over/Under" (Totals) allows to bet on the (partial or definite) amount of a predefined occurrence (e.g. goals, points, corners, rebounds, penalty minutes, etc.). Should the total amount of the listed occurrences in the Bet be exactly equal to number of respective occurrences listed in the betting line, then all bets on this offer will be declared void. Example: an offer where the betting line is 128.0 points and the match ends with the result 64-64 will be declared void.

4.5.4. "Odd/Even" allows to bet on the (partial or definite) odd or even number of a predefined occurrence (e.g. goals, points, corners, rebounds, penalty minutes, etc.) in an Event. For the avoidance of doubt an odd number shall be 1,3,5 etc., however Even number shall be 0,2,4 etc.

4.5.5. A "Head-to-Head" and/or "Triple-Head" allows to bet on a competition between two or three participants/outcomes, originating from either an officially organised event, or else, as virtually defined by the sportsbook.

4.5.6. "Half time/Full time" allows to bet on the result in the half time and the final outcome of the match. E.g. if at Half time the score is 1-0 and the match ends 1-1, the winning outcome is 1/X. The Bet shall be void if the regular time of the match is played in a different time format than those listed in the Bet (i.e. other than two halves).

4.5.7. "Period betting" allows (where possible) to bet on the outcome of each separate period within a match/Event.

4.5.8. "Draw No Bet" allows (where possible) to bet on either "1" or "2" as defined in 4.5.1. It is also common practice to refer to "Draw No Bet" in cases where no draw odds are offered. Should the specific match contain no winner (E.g. match ends as a draw), or the particular occurrence does not happen (e.g. Draw No Bet and match ends 0-0) the stake will be refunded.

4.5.9. "Handicap" allows (where possible) to bet on whether the chosen outcome will be victorious once the listed handicap is added/subtracted (as applicable) to the match/period/total score to which the bet refers to. In those circumstances where the result after the application of the handicap line is exactly equal to the betting line, then all such bets on this offer will void. Example: a Bet on -3.0 goals will be declared void if the team chosen wins the match by exactly 3 goals difference (3-0,4-1, 5-2, etc).

4.5.10. ”Asian Handicap”: Home team (-1.75) vs Away team (+1.75). This means that the stake is divided into 2 equal bets and placed on the outcomes -1.5 and -2.0. For the bet to be fully paid out at the listed odds, Team A must win the match with a bigger margin than both of their listed handicaps (ie. 3 goals or more margin). In the eventuality that Team A wins with only a 2 goal margin, the bet will be considered as partially won with a full payout on the -1.5 part of the bet and a refund on the -2.0 side since the outcome on that part of the bet would be considered a “tie”. Should the match produce any other outcome, including a Team A victory with only 1 goal of margin, the whole stake would be lost. Away team is given a +1.75 goal advantage in the match. This means that the stake is divided into 2 equal bets and placed on the outcomes +1.5 and +2.0.

4.5.11. "Double Chance" allows (where possible) to bet simultaneously on two (partial or definite) outcomes of an Event. The options are: 1X, 12 and X2 with "1", "X" and "2" as defined in 4.5.1.

4.5.12. "Outright" or "Place" allows to bet by choosing from a list of alternatives and place a stake on the eventuality that a participant of an Event wins or takes a place within an Event in a specified position in the classification of the listed Event.

4.5.13. Bets on "Quarter / Half / Period X" allow to bet to the result/score achieved in the relevant timeframe and does not include any other points/goals/events tallied from other parts of the Event/match. Bets will be voided if the match is played in any other format but the one stipulated in the offer or as stipulated in the scoreboard or as stipulated in the standard terms of the respective type of the sport as determined by the governing body of respective sport (as applicable).

4.5.14. Bets on "Result at end of Quarter / Half / Period X" refer to the result of the match/event after termination of the stipulated timeframe and will take into account all other points/goals/events tallied from previous parts of the event/match. Bets will be voided if the match is played in any other format but the one stipulated in the offer or as stipulated in the scoreboard or as stipulated in the standard terms of the respective type of the sport as determined by the governing body of respective sport (as applicable).

4.5.15. Bets on "Race to X Points / Race to X Goals..." and similar offers refer to the team/participant reaching the earliest the particular tally of points/goals/events. If the offer lists a timeframe (or any other period restriction) it will not include any other points/goals/events tallied from other parts of the Event/match which are not related to the mentioned timeframe. Should the listed score not be reached within the stipulated timeframe (if any), all respective bets will voided, unless expressly stated otherwise in the offer.

4.5.16. Bets on "Winner of Point X / Scorer of Goal X" and similar offers refer to the team/participant scoring/winning the listed occurrence. For the settlement of these offers, no reference to events happening prior to the listed occurrence will be taken into consideration. Should the listed event not be scored/won within the stipulated timeframe (if any), all respective bets will be voided, unless expressly stated otherwise in the offer.

4.5.17. Bets referring to the happening of a particular occurrence in a pre-defined time order, such as “First Card”, or “Next Team to receive penalty minutes” will be voided should it not be possible, without any reasonable doubt, to decide the winning outcome, for example in case of players from different teams which are shown a card in the same interruption of play.

4.5.18. "Team to score first and win" refer to the listed team scoring the first goal in the match and winning the match. Should there be no goals in the match all bets will be voided.

4.5.19. Any reference to "clean sheet" indicates that the listed team must not concede any goal during the match.

4.5.20. "Team to win from behind" refers to the listed team winning the match after having been at least 1 goal down at any point in the match.

4.5.21. Any reference for a team to win all halves/periods (e.g. Team to win both halves) means that the listed team must score more goals than its opponent during all the stipulated halves/periods of the match.

4.5.22. Any reference to "Injury Time" refers to the amount displayed by the designated official and not to the actual amount played.

4.5.23. Settlement of bets on offers such as "Man of the Match", "Most Valuable Player" etc. will be based on the Event's organizer’s decision, unless expressly stated otherwise in the offer.

5. Events and Resulting

5.1. The dates and times of the Events posted in the sportsbook are purely of informational character. Neither the Sportsbook, nor the Operator guarantees accuracy of such information. An incorrectly posted time and/or date of an Event is not the reason for voiding bets unless expressly provided otherwise in these Betting rules.

5.2. The Sportsbook platform may display live scores for informational purposes; however the accuracy of such information is not guaranteed and may not be used for the purposes of settlement of Bets.

5.3. The Bets on an Event (including all Markets within such an Event) shall be settled after the respective Event has completed and the official resulting has been announced.

5.4. The result of an Event will be determined on the date of the Event’s conclusion, unless the official resulting is provided later. The result of an Event will be the final determination by the Event’s governing body on the date of the Event’s completion, except where expressly stated otherwise in these Betting rules. In the case if any Event is provided outside of official competitions, then bets shall be settled using the information provided by the Event organizer.

5.5. If an Event has started and has not completed within 48 (forty-eight) hours of its official starting time, then all Bets on that Event shall be void, with the exception of:

-bets placed on the odds related to periods that have been played to completion;

- Events which in their normal course can take longer than 30 hours (e.g. golf tournaments);

- sport -specific exceptions determined by these Betting Rules section for each individual sport.

- Bets on the “First Team to Score”, which shall have action as soon as there is a score, regardless whether the Event is completed or not.

5.6. The resulting and/or settlement of an Event suspended after the start of the Event will be made according to the rules specified for that the particular type of sport below. If nothing in the sport’s rules apply, the clause 5.5. of the General Rules apply.

5.7. For the purposes of Bet settlement no protested or overturned decisions changing the end resulting of any Event/market shall be recognized.

5.8. Bets are placed on the outcome of an Event/Market, regardless the score at the time the Bet was placed, for example, any incorrect scores displayed outside of soccer goals and red cards are not grounds for bets to be voided.

5.9. Bets on a specific period count only the scoring in that period, and are unaffected by what happens in any prior or a subsequent period(s).

5.10. If an odds on “Draw” market is offered along with Winner markets for an Event, and the draw happens, the Bets on Winner markets for each team lose. If a draw is not offered and a draw happens, then bets on Winner markets of both teams are void, unless expressly provided otherwise in sport specific rules.

5.11. If any Event involving a forfeit, walkover, or any other situation where the Event is considered complete without having been played, all Bets will be void, regardless of how the governing body of its league/sport scores it.

5.12. Misspellings, typographical errors, teams changing names, and incorrect leagues shall not be a reason for a Bet to be void, as long as it is clear judging reasonably and based on the context what the intended Event was.

5.13. If an Event takes place with an incorrect number sections of an Event (e.g. periods, sets, etc.) or with non-standard duration of the respective Event without it being indicated, all Bets on such an Event shall be void.

5.14. For the market “Aggregate Home/Away score of a league on a day (or week in the case of American football)”, if all Events on that day/week in that league are not played to completion all Bets on the market are void.

5.15. For the market “Multi-way betting” Bets shall always have action unless a stipulation is added to the respective market that a certain competitor must start for action of the Bet. If such a stipulation is included, then all Bets on all competitors will be void if the stipulated competitor does not start in that specific event.

5.16. All winning bets on “Multi way” markets are paid out at full odds, regardless of the number of winners.

5.17. If a market if offered with “The Field” as a betting option, named teams or competitors must beat every other competitor for a bet on that competitor to win. If a listed competitor ties for a win, Bets on the tied competitors will be void, and all other Bets will be lost.

5.18. All settled markets are final after 72 hours and no queries will be accepted after that period of time. Within 72 hours after markets are settled, Sportsbook will only reset or correct the results dues to human error, system error or mistakes made by the referring results source.

5.19. Outright bets are considered all in run and will be settled as a loss if the selection does not take part in the Event, unless otherwise stated. Dead heat rules apply where there is more than one winner. Stakes are first divided by the number of selections who tied and then this portion of the stakes is settled as a win and the rest settled as a lost.

5.20. If one of competitors of an Event did not start sportsbook shall cancel this head to head market.

5.21. In racing sports, unless otherwise expressly provided in respective sport rules, if both competitors of an Event didn't finish, the winner of the Event will be the competitor who has more laps. If both competitors are out in the same lap, sportsbook shall cancel this head to head market.

5.22. If competitors are in the same position, Sportsbook shall void bets on this head to head market.

5.23. All match markets DO NOT include overtime unless otherwise stated.

5.24. If a Market includes exact names of one of two competitors, then all listed competitors must participate in the Event for the Bet to have action.

6. Acceptance, suspension and voiding of Bets

6.1. All Bets will be accepted or rejected purely at sportsbook’s discretion and subject to sportsbook’s risk management policies (as applicable from time to time).

6.2. Acceptance of live (in-play) bets may be subject to a short delay before they are accepted and/or they will be kept pending during dangerous situations (e.g. free-kick, 1:1 attack, etc.) at sportsbook’s discretion.

6.3. Sportsbook platform reserves the right to refuse, restrict, cancel or limit any Bet.

6.4. The Sportsbook platform reserves the right to declare the bets (or a part of them) void (payments are made with the odds «1») or to suspend payments until the end of trial (including judicial) in one of the following cases:

6.4.1. There are mistakes made when accepting the bets;

6.4.2. There is a software/website error (obvious typing mistakes in the list of offered events, discrepancy of odds in various positions, unusual or wrong odds, etc.);

6.4.3. If there are traces of unfair practices being used (bets made in fraudulent manner, obviously “bad”odds” (e.g. obviously incorrect odds), switched odds);

6.4.4. There is deviation from the current rules during the acceptance of a bet;

6.4.5. There are other circumstances confirming the incorrect bet;

6.4.6. the bet was made after an Event had started or the occurrence had already take place;

6.4.7. The venue of the Event was changed, unless otherwise specified in the particular sport’s rules;

6.4.8. the outcome of the Event or Market at the time of placing the Bet was already known or if the odds have not been updated correctly due to technical issues.

6.4.9. where the outcome has been altered by the imposition of sanctions or where the imposition of sanction affect the outcome result (e.g.penalty points, enforced relegations or any other measure enforced as a result of anything other than the normal results of the games/competitions in question)

6.5. If there is an obvious error in the odds or limit of the market, Bets (placed on odds with an obvious error or exceeding the limit of the market) on that market may be void. If for any reason a bet is accepted after an Event has started (other than clearly indicated Live In-Play betting) Bets will have action unless a material advantage has been gained by the End User. The Sportsbook reserves the right to void the Bet if it was determined that an unfair advantage has been gained.

6.5. In case of suspicion of an unfair activity, Sportsbook reserves the right to void any Bet (in these cases, the payout is made with odds of “1”) or suspend any withdrawals for up to 31 calendar days.

6.6. For End User accounts with minus (negative) balances, Sportsbook reserves the right to void any pending Bets, whether placed with funds resulting from the error or not.

6.7. Sportsbook reserves the right to suspend a acceptance of Bets of any unique End User ID without prior notice.

6.8. Sportsbook shall not be responsible for the damage incurred by the End User as a result of a system malfunction, defects, delays, manipulations or errors in data transfer.

6.9. Abuse of gaming software errors or mistakes in translation is prohibited. An End User / Operator who discovers any error in the gaming software must immediately report it. If the an End User/Operator will abuse errors in the gaming software, the sportsbook reserves the right to suspend End User’s betting account, freeze the funds and cancel placed and/or already resulted Bets.

6.10. In Combo ( also named as accumulators, parlays, multis) if certain outcomes are related, for example: place bet on Barcelona to win the La Liga combined with a Barcelona win in the deciding game, these Bets will be void.

7. Betting integrity

7.1. Sportsbook may limit the maximum amount of a Bet or a Stake at its discretion to any Event, Market, Operator or End User individually. Maximum Bet/Stake limits are subject to change without prior written notice. Changes do not apply to Bets that have already been accepted.

7.2. End Users are allowed to bet only as individuals. Group bets are not allowed. Repeated bets on the same outcome made by the same or different End User may subsequently be declared void at sportsbook’s sole discretion.

7.3. Even after the official result of the event is already known, sportsbook may consider the indicated bets invalid if it considers that the End User(s) act in collusion or as a syndicate, or the bets considered were made by one or more End User(s) within a short period of time.

7.4. The sportsbook has the right to refuse to accept bets or to count already made bets as void if they are made from different game accounts from the same IP address.

7.5. Sportsbook may make an event or market unavailable for betting in case there is a suspected integrity, fairness, game or system fault, until the issue is resolved, including but not limited the sportsbook may depending on circumstances – suspend the betting on any event or market; withhold the settlement and decline any Bet until the fault has been resolved, at all times taking decisions fairly, reasonably and in good faith;

7.6. Placing bets on fixed matches is strictly prohibited on our Sportsbook. Any attempt to wager on Events or Markets that have been predetermined or manipulated in any way undermines the integrity of the sports betting ecosystem and is a violation of our Betting Rules. End Users found to be involved in betting on fixed matches will face immediate restrictions and cancellation of the Bets. We are committed to upholding the integrity of sports betting and have zero tolerance for activities that compromise fair play and the trust of our End Users. By using our Sportsbook, End Users agree to refrain from participating in any form of betting related to fixed matches and understand that violation may result in permanent restriction from betting in the Sportsbook. Any disputes regarding suspected involvement in betting on fixed matches will be thoroughly investigated by our team, and decisions will be made in accordance with our policies. We encourage End Users to report any suspicious activity related to fixed matches to our support team for investigation.

7.7. In any case where there is a game or system fault, including where sport and event betting transactions are not recoverable, the Bets placed shall be void and the stakes returned to the End Users.

7.8. In case of impossibility to get time related official data of the event, the sportsbook shall void the bets affected by the delay.

7.9. The use of arbitrage strategy, which involves exploiting differences in odds across different bookmakers/sportsbooks to guarantee profit, is strictly prohibited on our Sportsbook. We do not condone any form of betting activity that aims to manipulate odds or exploit discrepancies for guaranteed profit. End Users found engaging in arbitrage betting will face immediate cancellation of the Bets. Our Sportsbook is designed to offer fair and competitive betting opportunities to all End Users, and any attempt to circumvent this principle undermines the integrity of our Sportsbook. By using our services, End Users agree to refrain from employing arbitrage strategies and understand that violation may result in permanent restriction. Any disputes regarding suspected arbitrage activity will be resolved at the discretion of the Sportsbook, and decisions will be final.

KYC and Privacy Policy – Rajabets

Rajabets, operated by Inaxis N.V., a licensed entity under the Curaçao Gaming Authority (CGA), is committed to protecting user privacy and data security. This policy explains what personal information we gather, how it is handled, and the rights users have over their data. It applies to all interactions with Rajabets—both digital and offline—and aligns with CGA regulations, including anti-money laundering (AML) and responsible gaming standards. For questions or clarifications, users can contact us at info@rajabets.com.

Consent to Policy

  • User Agreement: By creating an account or accessing our services, users confirm their acceptance of this policy.

  • Revoking Consent: Consent may be withdrawn at any time by contacting support. However, if certain data is legally or operationally necessary, this could result in account suspension or closure.

Information We Collect

Account Information

  • Full name, residential address, contact number, email, and birthdate, which are used to verify user identity and age.

  • Government-issued ID (such as a passport or driver’s license) and address verification documents (such as utility bills) to comply with KYC and AML laws.

Communication Data

  • Any details shared during direct support interactions (e.g., messages, calls, or attachments).

Financial Information

  • Payment details, records of deposits and withdrawals, and proof of fund sources to detect and prevent illegal activity.

Technical Data

  • Information such as IP addresses, browser type, and activity logs collected through cookies and similar technologies.

Purpose of Collection

  • We clearly outline the reasons behind collecting specific types of data, primarily for identity validation and fraud detection.

How We Use Your Information

  • Platform Operation: To maintain, deliver, and enhance our gaming services.

  • Personalization: To tailor user experience based on preferences and usage patterns.

  • Communication: To respond to inquiries, share account updates, or provide promotional content (opt-out available).

  • Security and Compliance: To monitor for suspicious behavior, meet legal obligations, and protect users from underage or unlawful gambling.

  • Product Development: To design and improve features and offerings using feedback and usage data.

Cookies and Tracking Tools

  • Functionality: Cookies help store user settings, remember login preferences, and offer a smoother browsing experience.

  • User Control: Cookie settings can be adjusted via your browser.

  • Consent Notice: Upon first visit, a cookie consent prompt allows users to accept or customize settings, in line with CGA transparency guidelines.

External Services and Privacy

  • Limitations: This policy does not extend to third-party tools or services accessed via Rajabets.

  • User Advisory: Users should independently review the privacy terms of third-party services they use.

  • Compliance Checks: We ensure third-party vendors adhere to high standards of data protection, especially for payment processing.

Your Data Rights

Under CGA regulations and in line with GDPR principles, users are entitled to:

  • Access: Request a summary of the personal data we hold.

  • Correction: Fix incorrect or incomplete information.

  • Deletion: Request the removal of data, provided no legal reason prevents it.

  • Limitation: Restrict processing under certain conditions.

  • Objection: Decline data use for marketing or profiling.

  • Portability: Obtain a copy of data for transfer to another service.

We respond to requests within 30 days. To exercise these rights, contact support@rajabets.com with valid identification.

Protection of Minors

  • Policy: Individuals under 18 are strictly prohibited from registering or participating on our platform.

  • Parental Guidance: Parents and guardians should oversee their child’s internet use and enable parental controls.

  • Remedial Action: If underage data is discovered, we will delete it immediately upon notification.

KYC (Know Your Customer) Measures

  • Verification: Users must provide valid ID and address proof, especially prior to large withdrawals or account activity reviews.

  • Enhanced Procedures: For higher-risk users or unusual behavior, extra scrutiny may be applied.

  • Record Retention: KYC documents are securely stored for five years following account closure, as mandated by law.

Data Protection Measures

  • Technology: We use encryption (SSL/TLS), secure servers, and firewalls to safeguard personal and financial information.

  • Access Management: Only trained and authorized staff can handle sensitive user data.

  • Incident Reporting: If a data breach occurs, users and regulatory authorities will be notified within 72 hours.

Data Transfers Across Borders

  • Jurisdiction: Your information may be processed in locations outside the European Economic Area, including Curaçao.

  • Security: We follow legal data transfer protocols, such as standard contractual clauses, to maintain protection.

Policy Updates and Notifications

  • Review Cycle: This policy is reviewed at least once a year or as required by changes in CGA guidelines.

  • User Notification: Updates will be shared via email and posted on our platform. Changes become effective 30 days after notification unless urgent implementation is necessary.

Upcoming CGA Compliance Changes (2025)

  • AML Alignment: KYC checks will be more closely integrated with anti-money laundering protocols.

  • User Transparency: Users will see clearer explanations and consent options when data is collected.

  • Data Security Upgrades: Stronger encryption and breach procedures will become standard.

  • Recordkeeping: A five-year data retention rule after account closure remains in effect.

Responsible Gaming – Inaxis N.V.

At Inaxis N.V., we are dedicated to promoting a safe, fair, and responsible gaming experience. Our practices are fully aligned with the Curaçao Gaming Authority (CGA) guidelines as per the National Ordinance on Games of Chance (LOK). We understand that while gaming is a recreational activity for most, it can lead to harmful behaviors for some. This policy highlights the measures we implement to support responsible play and safeguard user wellbeing.

Key Player Safeguards

Age Verification
Only individuals who are 18 years or older—or of legal age in their jurisdiction—are permitted to access our services. Verification through government-issued identification is mandatory.

Self-Exclusion Tools
Players can choose to temporarily or permanently suspend access to their accounts. Minimum exclusion is 7 days, and all access is restricted during the chosen period.

Limit Management
Users can set daily, weekly, or monthly caps on deposits, losses, and wagers. Decreasing limits takes immediate effect; increases apply after a mandatory 7-day waiting period.

Time Tracking
Players can manage their gaming duration using session limits and 30-minute reality check alerts.

Breaks and Exclusion Options

Voluntary Account Suspension
Users can activate exclusion features via their account settings or by reaching out to our team at support@rajabets.com. Exclusion options vary from a few days to indefinite suspension.

Short-Term Breaks
Temporary cool-off periods, ranging from 24 hours to 7 days, are available without permanently closing the account.

After Exclusion
While excluded, users are barred from reactivating or creating new accounts. A centralized system helps prevent circumvention during this period.

Tools for Responsible Gaming

Regular Session Alerts
System-generated reminders are shown every 30 minutes to help users monitor their gaming activity.

Access to Account Activity
Players can review their full gaming and transaction history at any time through their account dashboard.

Spending Notifications
Users are alerted when their losses reach 80% of their set limits, promoting better control over spending.

Preventing Underage Participation

Strict Age Controls
We enforce thorough ID verification to ensure no minors can register or play. Accounts found to be underage are promptly suspended.

Parental Support Tools
We provide resources and suggest software that parents can use to block gaming access on shared devices.

Team Vigilance
Staff members are trained to detect and report suspected underage use and take immediate action, including account termination.

Advertising and Promotions Ethics

Responsible Marketing
We ensure promotions do not target vulnerable individuals, including minors or those who have opted for self-exclusion.

Awareness Messaging
Every promotional material includes guidance encouraging responsible play and provides access to help if needed.

Fair Promotional Design
Bonuses and promotional offers are structured to be clear, moderate, and not misleading or addictive.

Education and Support Awareness

Staff Training
Employees undergo regular training to recognize the warning signs of gambling harm and offer appropriate assistance.

User Guidance
Customer support agents are prepared to walk players through responsible gaming features and connect them with support options.

Ongoing Awareness
We run regular informational campaigns to keep players aware of responsible gaming tools and resources.

Getting Help

Support Access
Players are encouraged to reach out for assistance if they feel their gaming habits are becoming harmful.

Professional Help Contacts
We recommend reaching out to these recognized support organizations:

  • GamCare

  • BeGambleAware

  • Gamblers Anonymous

  • Gambling Therapy

  • Responsible Gambling Council

Local Support
Details about support services available in Curaçao are shared with users in accordance with local standards.

Policy Maintenance and Notification

Annual Review
This policy is evaluated each year—or sooner if laws or regulations change—to ensure ongoing compliance and effectiveness.

User Communication
Any significant updates to this policy are communicated via email and in-platform notices, with a 30-day heads-up unless changes are urgent.

User Commitment
By using Rajabets, players agree to the principles outlined in this policy and to use our services responsibly.

Future CGA Requirements (2025)

  • Unified Exclusion Registry: Implementation of a centralized system to enforce player exclusion across all licensed platforms.

  • AI-Based Risk Analysis: Introduction of machine learning tools to flag concerning behavior patterns.

  • Financial Transparency: High-stakes transactions may require players to verify the source of their funds.

  • Compliance Reporting: Annual data on responsible gaming efforts will be submitted to the CGA for review.

Account Deletion Option

Taking a step back can be a healthy and responsible decision. If you'd like to temporarily or permanently close your account, simply contact us at support@rajabets.com. Our support team will assist you in choosing the right duration and completing the request securely.

Introduction

Inaxis N.V. is a company incorporated in Curaçao, operating under the jurisdiction's Remote Gaming Regulations. The company is dedicated to preventing money laundering, terrorist financing, and other illicit activities within the online gaming industry. Operating under the oversight of the Curaçao Gaming Authority (CGA), Inaxis N.V. adheres to a comprehensive legal framework that includes:

  • The Proceeds of Crime Act 2002 (Part 7)

  • The Money Laundering, Terrorist Financing, and Transfer of Funds Regulation No. 692 of June 26, 2017

  • The National Ordinance on Identification when Rendering Services (NOIS)

  • The National Ordinance on the Reporting of Unusual Transactions (NORUT)

  • The National Decree on Penalties and Administrative Fines for Service Providers

  • The 2025 AML Guidelines issued by the CGA

Additionally, Inaxis N.V. aligns its practices with international standards set by the Financial Action Task Force (FATF) and the Caribbean Financial Action Task Force (CFATF), including compliance with the FATF Travel Rule for cryptocurrency transactions. This commitment extends to safeguarding the integrity of the gaming industry by upholding the highest financial crime prevention standards across all financial transactions, gaming activities, customer interactions, and business relationships.

Objective of the Policy

  • Maintain constant vigilance to minimize and manage reputational, legal, and regulatory risks.

  • Uphold social duty to prevent serious crime and ensure systems are not abused for money laundering, terrorist financing, or other illicit activities.

Definitions and Abbreviations

  • AML: Measures to prevent conversion of illicit funds into legitimate sources.

  • CFT: Efforts to detect and prevent financial support for terrorist activities.

  • FIU: Financial Intelligence Unit of Curaçao, responsible for analyzing suspicious transaction reports.

  • KYC: Process of verifying customer identity and assessing risks.

  • MLRO: Money Laundering Reporting Officer, responsible for monitoring and reporting suspicious activities.

  • PEP: Politically Exposed Person, a customer in a prominent public position posing higher AML risks.

Regulatory Framework

National Regulations:

  • Curaçao's Code of Criminal Law (Penal Code)

  • NORUT and NOIS

  • National and international sanction listsflycasino.com

International Regulations:

  • FATF and CFATF guidelines

  • Alignment with global financial crime prevention measures

Obligations and Internal Controls

MLRO Responsibilities:

  • Appoint a senior officer as the MLRO to oversee compliance with laws, regulations, and guidance notes.

  • Report all suspected money laundering attempts to the MLRO confidentially (no disclosure to customers).

  • MLRO submits Suspicious Activity Reports (SARs) to the FIU and liaises with relevant authorities.

  • Maintain registers for SARs, reporting actions, and trend analysis to strengthen controls.

Customer Due Diligence (CDD) and Know Your Customer (KYC):

  • Implement a full KYC policy requiring identity verification (e.g., government-issued ID, proof of address, payment verification) before service access or large transactions (exceeding NAf. 4,000 or €2,130).

  • Apply enhanced due diligence (EDD) for high-risk customers (e.g., PEPs, high-risk jurisdictions, unusual transactions).

  • Utilize online verification tools; request additional documents if criteria aren't met.

  • Conduct biometric verification and digital identity authentication where applicable.

Risk-Based Approach (RBA):

  • Conduct annual risk assessments (Business Risk Assessments and Customer Risk Assessments per CGA guidelines).

  • Categorize risks: customer, transaction, product/service, geographic.

  • Use automated transaction monitoring and AI-driven analytics for real-time fraud detection.

Record Keeping:

  • Retain customer records, transaction logs, and risk assessments for at least five years in a secure, centralized compliance database.

  • Include timestamps, source of funds, and audit trails; available for regulatory audits.

Transaction Policies:

  • No cash transactions; accept funds only via credit/debit cards, electronic/wire transfers, or approved methods.

  • Maintain a secure online list of registered players and their transaction histories.

  • Record all transactions; regularly check against fraud and social responsibility indicators.

  • Refund winnings/refunds to the original payment method where possible.

Staff Training:

  • Provide initial and ongoing training on:

    • Personal responsibilities

    • Player identification and activity monitoring

    • Record-keeping and reporting suspicious transactions

    • Detecting unusual betting/deposit/withdrawal patterns, identity theft, and high-risk jurisdiction accounts

    • Client due diligence (CDD), including enhanced requirements for PEPsplexgaming.com

Suspicious Activity Reporting:

  • Employees report suspicious activities (e.g., extreme player profiles, mismatched deposits) to the Risk Team/MLRO in handwritten form for confidentiality.

  • Prohibit tipping-off (disclosure to investigated parties); violators face legal penalties.

  • File SARs with the FIU for transactions exceeding NAf. 5,000 or showing structuring/layering signs.

  • Notify authorities within 24 hours of account suspension due to fraud, with evidence provided.

High-Risk Customers:

  • Maintain a register of high-risk or PEP customers for increased scrutiny and frequent checks.

  • Terminate accounts with credible suspicion of fraudulent activity (e.g., forged documents, multiple accounts); retain funds pending investigation.

Cryptocurrency Compliance:

  • Require enhanced KYC and source-of-funds verification for cryptocurrency transactions.

  • Accept only verified digital wallets/exchanges; comply with FATF Travel Rule.

  • Use blockchain analytics to monitor transaction flows.

Operational Policies

Account Restrictions:

  • Prohibit anonymous/fictitious accounts, cash deposits, multi-account practices, and players under 18.

  • Limit payments exceeding €300 until identity, age, and residence are verified.

  • Close inactive accounts (30 months) and remit balances to players or the regulator if unlocatable.

Fraud and Disciplinary Measures:

  • Suspend accounts and immobilize funds if fraud is suspected (e.g., bank repudiation, third-party operation) until cleared by authorities.

  • Investigate and discipline staff per employment law for illegal/inappropriate behavior (e.g., collusion with customers).

Withdrawal and Deposit Rules:

  • Process withdrawals via the original deposit method or bank transfer to a verified account.

  • Minimum deposits: BRL 60, USD 10, EUR 10.

  • Separate player funds legally from company funds; no loans or inter-player fund transfers allowed.

  • Review deposit history, turnover, and gameplay before withdrawals to prevent money movement schemes.

Politically Exposed Persons (PEPs):

  • Identify PEPs, their family members, and close associates per European and Curaçao guidelines:

    • PEPs: Individuals in prominent public roles (e.g., state officials, judges, ambassadors).

    • Family Members: Spouses, children, parents, siblings, etc.

    • Close Associates: Business partners or beneficial owners linked to PEPs.

  • Collect data and apply EDD to minimize corruption and money laundering risks.

Forbidden Countries:

Restricted participation from:

  • United States of America and its territories, Aruba, Bonaire, Curacao, France, The Netherlands, Saba, Statia, St. Maarten, Singapore.

  • Iran, North Korea, Albania, Barbados, Botswana, Cambodia, Jamaica, Haiti, Mauritius, Myanmar (Burma), Nicaragua, Pakistan, Panama, South Sudan, Syria, Yemen, and Zimbabwe.

Compliance and Enforcement

  • Conduct independent third-party audits and internal reviews; address vulnerabilities with policy updates.

  • Generate quarterly compliance reports; foster a compliance culture via risk awareness campaigns.

  • Impose disciplinary actions (e.g., termination) for non-compliance; cooperate with regulatory investigations.

  • Withhold funds and freeze/close accounts linked to illicit activity; terminate non-compliant third-party relationships.

  • Review and update policy annually to reflect evolving CGA regulations and industry best practices.

Terms and Conditions

These Terms and Conditions ("Terms") establish a binding legal agreement between you, the customer ("Customer"), and Inaxis N.V., a limited liability company registered in Curaçao with a registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao and company registration number 166861. Licensed and regulated by the Curaçao Gaming Authority (CGA) under the National Ordinance on Games of Chance (LOK) and License OGL/2024/1968/1134, we provide sports betting and casino services through our website and related services (collectively, the "Service"). By accessing any section of the Website, opening an account, or using the Service—including via mobile or tablet devices—you agree to be bound by these Terms, which encompass the Website Terms and Conditions, game-specific rules, General Promotional Terms, promotion-specific terms, Privacy Policy, Cookie Policy, and any other applicable rules displayed on the Website (collectively, the "Terms of Use"). Your continued use of the Service signifies acceptance of these Terms, superseding any prior agreements, and acknowledges the inherent risk of financial loss in gambling, for which you assume full responsibility. Please read these Terms carefully, and if anything is unclear, contact our Customer Service Department.

General Provisions

  • Acceptance: Using the Service or opening an account constitutes agreement to the Terms of Use.

  • Supersession: These Terms replace all previous agreements and apply to all betting and gaming activities.

  • Amendments: We may modify the Terms due to regulatory updates, customer service improvements, or operational needs. Material changes will be notified via email or Website notifications, requiring reconfirmation; non-substantial changes may occur without prior notice. Continued use post-amendment indicates acceptance; unsettled bets prior to changes follow pre-existing Terms.

  • Conflict Resolution: In case of conflict, the Terms of Use listed in the Introduction prevail.

  • Language: The English version of these Terms is authoritative in case of discrepancies with other language versions.

  • Governing Law: The laws of Curaçao govern these Terms and the Service.

Parties and Licensing

  • Operator: Inaxis N.V., licensed by the CGA for sports betting and casino services.

  • Regulatory Compliance: Operates under CGA oversight and LOK regulations.

Customer Obligations

Eligibility:

  • Must be 18 or older (or the legal gambling age in your jurisdiction).

  • Must be legally capable of entering binding contracts.

  • Must use the Service lawfully in your jurisdiction.

Account Use:

  • Act solely for personal, non-commercial purposes.

  • Use only authorized funds.

  • Maintain one account; multiple accounts may lead to closure and forfeiture.

Prohibited Actions:

  • No fraudulent or manipulative activities.

  • No exploitation of system glitches or illegal data access.

  • No conflicts of interest or unresolved liabilities.

Responsibility:

  • Fully liable for betting losses.

  • Must act in good faith toward the Service and others.

Registration and Account Security

  • Complete accurate personal information.

  • Verify identity and address with valid documents.

  • Confirm Terms acceptance and eligibility.

  • Only one account per user; secure password required.

  • Notify immediately in case of security breach.

Verification:

  • Third-party services may verify identity and funds.

  • Incomplete or false data may lead to suspension.

  • Additional documentation may be requested, including proof of ID, address, and payment methods.

  • Source of wealth/funds must be verified; non-compliance can freeze accounts.

Currency:

  • Selected during registration; conversions may apply.

  • Update personal details when changed.

Verification Checks

  • Conducted at any time to comply with AML laws.

  • Underage users' accounts are closed; deposits refunded, winnings voided.

  • Withdrawals only allowed post-verification.

Use of the Website

  • Provided “as is”; changes may occur without liability.

  • Prohibited: malware, unauthorized access, scraping, spam, or disruption.

Restricted Territories

  • Gambling services are prohibited in numerous countries and regions.

  • Users from restricted areas will have accounts voided and funds returned, subject to processing fees.

Anti-Money Laundering & Counter-Terrorist Financing

  • All transactions are subject to AML reviews.

  • Suspected unlawful activities result in account termination and possible reporting to authorities.

Deposits and Withdrawals

Deposits:

  • Use payment methods in your name only.

  • Subject to conversion fees and limits.

  • Deposits must be risked at least 3 times or incur a fee.

  • Documentation may be requested to verify sources.

Withdrawals:

  • Sent to the original deposit method, or alternative upon verification.

  • Subject to limits and additional AML checks.

  • Wagering requirements must be met before processing.

  • Large withdrawals may require extra steps.

  • Misallocated funds must be reported; we may recover such funds.

Inactive/Dormant Accounts

  • Defined as inactive after 12 months.

  • Subject to monthly fees until balance is zero.

  • Notification given 30 days in advance.

  • Reactivation possible through login and activity.

Account Closure

  • By player: request via Customer Support.

  • By operator: for regulatory or terms violations.

  • Self-exclusion: remains closed for designated period.

Payment Rules

  • All processing must use verified methods.

  • Chargebacks can lead to bans and penalty fees.

  • All transactions are monitored under AML regulations.

Collusion, Cheating, Fraud, and Criminal Activity

  • Strictly prohibited and results in account suspension and funds forfeiture.

  • Extra checks may precede withdrawals.

Refunds

  • No liability for technical issues; refunds are discretionary.

  • Unused deposits can be refunded upon request.

  • Arbitrage or exploit-based profits may be confiscated.

Intellectual Property

  • All trademarks, systems, and content are owned by Inaxis N.V.

  • No unauthorized use of brand, data, or software.

Liability and Errors

  • Limited to bet value or €500.

  • Errors in odds or system may result in voided bets or fund adjustments.

  • Not liable for issues beyond our control.

Complaints and Disputes

  • Must be raised within 3 days of wager settlement.

  • Attempted resolution within 28 days.

  • Escalation possible to management or Curaçao authorities.

Miscellaneous

  • Terms cannot be assigned by users; we may assign to third parties.

  • Invalid clauses modified or removed; remaining remain in force.

  • Notices issued in English to/from registered email.

  • Terms survive account closure.

CGA Compliance Adjustments (2025)

  • Terms available on the homepage in downloadable format.

  • New self-exclusion and responsible gaming tools.

  • Stronger identity and fund verification per new CGA rules.

1. What’s a Corner 2 Bet?

This bet wins if the team you wagered on takes the second corner kick in the match.

2. What is a “Team to Win Nil” Bet?

  • No: Your chosen team can win without keeping a clean sheet; all other bets on the slip are valid.

  • Yes: Your selected team must win without conceding any goals.

3. What is a Race to 3 Corners Bet?

This bet predicts which team will be the first to reach three corner kicks in the match.

4. What Does “3 Odds” Mean in Sports Betting?

In this format:

  • “1” = Home team wins

  • “2” = Away team wins

  • “0” = Draw

5. How Do I Calculate a Coupon with Mixed Outcomes?

If one selection wins and another loses, the winning bet is excluded from the slip, and the remaining stake is multiplied by the odds of the remaining selections.

6. What Are the Working Hours of the Mail Department?

The mail support department operates from 09:00 to 18:00.

7. What Is a Blacklisted Card Failure?

This occurs when your bank blacklists your card due to issues like missed payments or credit problems, preventing transactions.

8. What Are the Wagering Requirements for the BetBuddy Bonus?

To fulfill the wagering requirements:

  • Bet the bonus amount twice at odds of 1.20 or higher for sports bets.

  • For casino games, wager an amount equal to your deposit.bonuscodeindia.com

9. How Long Do Withdrawal Transactions Take?

Withdrawal times vary depending on transaction volume but are processed as quickly as possible once requested.

10. What Is the Minimum Withdrawal/Deposit Amount?

  • Minimum withdrawal: ₹1,000

  • Minimum deposit via UPI and wallet methods: ₹200

11. Why Was My Withdrawal Transaction Rejected?

Possible reasons include:

  • Unmet wagering requirements

  • Attempting to withdraw within 24 hours of deposit

  • Withdrawal to an account not in your name

  • Active bonuses or fractional withdrawal amounts

  • Transactions deemed risky by the risk departmentrajabets.comrajabets.com+1rajabets.com+1

12. Why Was My Cashback Request Rejected?

Rejection may occur if:

  • A pending bet exists

  • Withdrawal request is within 24 hours of deposit

  • Requested amount exceeds deposited amount

  • Account balance is higher than ₹10rajabets.com+1help.casino+1

13. How Can I Change My Casino Username?

After entering any casino lobby, send a message stating: "Please change my nickname; my new nickname is [new username]."

14. What Are Free Spin Odds?

Free spin odds correspond to the lowest odds available in the selected slot game.

15. What Is a Margin in Sports Bets?

Also known as a handicap, this bet involves wagering on the score difference, such as +2, +3, -2, -3.

16. Is There a Trial Bonus?

Currently, there is no trial bonus available.rajabets.com+1rajabetsindia.com+1

17. Is There a Birthday Bonus?

While there is no specific birthday bonus, various promotions are available.

18. What Is the Wagering Requirement?

For sports bets, the requirement is to bet on odds of at least 1.20 per match. In casino games, wagering an amount equal to your deposit fulfills the requirement.

19. How Long Does It Take for Cashback Requests to Be Processed?

Cashback requests are processed immediately through the system upon submission.

20. Do I Need to Share a Link for the BetBuddy Promotion?

No, sharing a link is not necessary. Simply visit the BetBuddy promotion page, enter your username and your friend's username, and complete the bonus requirements to receive the bonus.

21. How Can I Delete My Account?

To delete your account, send an email from your registered email address to "support@rajabets.com" with your ID attached, requesting account deletion.

22. How Can I Reset My Password?

To reset your password:

  1. Click on the "Sign in" button.

  2. Select "Forget Password?"

  3. Enter your registered email address.

  4. Click "Request New Password" to receive a reset link.

23. How Can I Change My Account Details?

For security reasons, account details cannot be changed by individuals after registration. Please contact Live Support for assistance with updating your profile information.

24. Where Can I View My Transaction History?

Your transaction history is accessible in your profile menu. After signing in, hover over your name beside your balance and click on "Transaction History." You can filter transactions as needed.

25. Where Can I Find My Bet Slips?

To view your bet slips, go to your profile menu and click on "Show My Bet Slips." All details about your bet slips will be available there.

26. Where Can I Check My Bonuses and Cashbacks?

Your bonuses and cashbacks are listed in your profile menu. Navigate to "My Bonuses" or "My Cashbacks" to view them.

27. How Can I Delete My Account?

Account deletion requests must be submitted to the mail team. Send an email from your registered address stating your cancellation reason, and your request will be processed accordingly.

28. What Are the Wagering Requirements for Deposits Without Bonuses?

For sports bets, the requirement is to bet on odds of at least 1.20 per match. In casino games, wagering an amount equal to your deposit fulfills the requirement.

29. What Are the Rules for Withdrawal Transactions?

For security, withdrawals can only be made to accounts in your name.

30. What Are Favorites and Outsiders?

"Favorites" are teams expected to win, often indicated by shorter odds, while "outsiders" are teams less likely to win, reflected in longer odds.

31. What Is Century Betting?

This bet involves predicting whether a century will be scored in a match. It can be placed on any player to score a century during the game.

32. What Is Outright Betting?

Outright betting involves predicting the winner of a tournament or league, such as the IPL or World Cup, rather than individual match outcomes.

33. What Is “To Make the Final” Betting?

This bet predicts which team will reach the final of a tournament. The odds for this bet are typically lower than for outright winners.

34. What Is Winner FT Betting?

This bet involves predicting the winner of a full-time match, excluding extra time or penalties.

35. What Is a Super Over?

A super over is a tie-breaking method in cricket, where each team faces one over to determine the winner when a match ends in a draw.

36. What Is Duckworth-Lewis-Stern?

This is a mathematical formula used to calculate target scores in rain-affected cricket matches, ensuring a fair outcome.

37. What Is a Par Score?

A par score is the expected number of runs a team should score when batting first, based on various factors like pitch conditions and weather.

38. What Is Betting Value?

A value bet occurs when the probability of a given outcome is greater than the bookmaker's odds suggest, offering bettors an edge over time.

39. What Is a Dead-Heat?

A dead-heat is a situation where two or more competitors finish in a tie, resulting in shared winnings.

40. What Is Combo Betting?

Combo betting involves combining multiple selections into one bet slip, allowing for higher potential returns but also increased risk.

Login/Sign Up

Copyright © 2016 This website is operated by Inaxis,company registered in Curaçao under the number 166861, with the address at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao Inaxis has an application in progress with Curaçao Gaming Authority (CGA) under the National Ordinance on Games of Chance (LOK) under the number OGL/2024/1968/1134.

Get 30% off your first purchase

Got it!
X
Scroll to Top